Deactivating releases a license from one domain so you can use it on another. It takes one click from inside the site, or a few from your account when the site is gone.
#When you need it
Before moving to a different domain, before deleting a site, before handing a site to a new owner, or any time you want the slot back for another project.
Deactivating does not cancel anything.
Your purchase, your licence and your right to use the theme are untouched. It removes the link between the licence and one domain, and nothing else.
#From the theme dashboard
The normal route, and the one to use whenever the site is still reachable.
Open the License tab
Go to the theme menu in the WordPress sidebar, then License.
Click deactivate
No window opens and there is nothing to sign in to. Deactivation is a direct request from your site to our server and finishes in about a second.
The Pro features close immediately afterwards. The theme stays installed, your content is untouched, and every setting is kept. Reactivate later and everything works exactly as before.
#From your account
Use this when the site is out of reach: the domain is gone, the server was deleted, or the install is broken.
Open your jkdevstudio account, find the license, and remove the activation there.
A site deactivated remotely does not find out immediately.
It keeps treating the licence as active until its next scheduled check, and the Pro layer closes then. So if you deactivate from your account and the old site still shows Pro features, that is the expected behaviour rather than a failed deactivation. The slot itself is freed straight away, so you can activate the new domain without waiting for the old one to catch up.
#Common questions
I deleted the theme and the slot is still taken
Deleting a theme does not release the activation, because the record lives with the licence rather than with the files, so release it from your account and deactivate before deleting next time.
How many times can I deactivate?
There is no limit on the action itself, though rapid cycles of activating and deactivating trip the rate limiting, which clears on its own after a short wait, and a systematic pattern of it can attract a manual review.
Does deactivating delete my settings?
No, settings live in your database and stay exactly where they are, and only the Pro features stop working.
The site is offline and I cannot sign in to my account either
Open a support ticket with your purchase code and the domain to be released, and we will clear it from our side.
The slot still shows as used after deactivating
Give it a minute and reload your account page, since the two sides settle at slightly different speeds, and if it still shows the old domain after that then open a ticket naming the licence and the domain.
#Still stuck
Open a support ticket with the licence and the domain you want released.
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