An Envato purchase gives you one item license for one end product. This page covers what that includes, where the two license types differ, and which parts of a jkdevstudio product a marketplace license does not reach.
If you have not bought yet, read about the direct channel first: it carries everything below and more.
#Regular or Extended
Both licenses give you the same files. What separates them is whether the thing you build charges its own users.
| Regular license | Extended license | |
|---|---|---|
| End products it covers | one | one |
| Site visitors pay to access it | no | yes |
| Example | a magazine, a company blog, a portfolio | a paid membership site, a subscription publication |
| Redistributing the theme itself | not permitted | not permitted |
Neither license lets you resell or redistribute the theme as a theme.
That is the one rule both share. It is a rule Envato sets, not ours, and their current text outranks any summary of it, this one included.
#One end product
An item license covers one end product. In practice that means one live site.
A staging copy, a local development copy and a test install of the same site are part of the same end product, so they are covered. A second client site is a second end product and needs a second purchase.
- Moving a site to a new domain
Covered. Deactivate the license on the old domain first, so the activation is available for the new one.
- A staging or local copy of the same site
Covered. No extra purchase.
- A second site for a different client
A second end product, so a second license.
- A site you sell to a client
Covered by one license, and the license transfers with the finished site.
#The support a marketplace purchase carries
Envato sells a support period with the item, six months by default. Inside that window you can open one support thread per product, and it is answered after our direct customers.
That window ends on the date the purchase carries, and it cannot be extended on the marketplace. Support bought here against the same license adds time on the same terms: one thread, answered after the direct queue. Priority support comes with an upgrade, which adds twelve months to the end of any Envato support still running.
Your account shows the date your own key carries.
The marketplace period can be switched off per item, so a newer purchase may arrive with no support window at all. The date on the license in your account is the only answer that is true for you, and the support form states it before you write.
#What a marketplace purchase does not include
A marketplace key sits at our Regular tier, and these belong to the direct channel.
| Not included | What that means in practice |
|---|---|
| Automatic updates | no Version Control screen; new versions are downloaded and installed as a zip |
| Integrations not marked for Envato | a direct license installs every integration; the catalog installs only the ones marked available to Envato on a marketplace key |
| Demos not marked for Envato | a direct license gets every demo; a marketplace key gets only the demos marked available to Envato |
| Priority support | the marketplace window is one thread, answered after the direct queue, and it cannot be extended there |
| Feature requests | the roadmap suggestion form is closed on a Regular key; voting on published roadmap entries stays open to everybody |
The license itself is permanent whatever happens to support. It does not expire and it is never renewed.
This list is set on our side, not by the marketplace, and it can grow. The reasoning behind where the line sits is written up in full on the main site.
#Customization is separate everywhere
Whatever the channel, changing how the theme works, writing custom code for your site, or making a third-party plugin behave differently sits outside support. That is our Support Policy and terms and conditions, and Envato draws the same line for every author on the marketplace.
#Moving up without buying again
If you already hold a marketplace key, you do not start over. Open the license in your account and take the Premium offer on it: the author share of your Envato purchase is applied as credit, so you pay the difference rather than the full price.
The upgrade also brings twelve months of priority support. If your Envato support is still running, the twelve months are added to the end of it. If it has ended, they start on the day you upgrade.
The purchase code does not change, so nothing has to be re-entered on a site that is already running.
What your license actually covers
#Common questions
I bought on Envato and want to open a support request
Open it in your account, against that license. If the marketplace window on it is still running, you have one thread, and it is answered after the direct queue. If the window has ended, buy support here against the same license and the form opens straight away.
Can I extend the marketplace support period on Envato?
No. Envato sells it once, with the item, and there is nothing to extend on that side. Support bought here against the same license can be extended whenever you need it, on the same marketplace terms. Priority support comes with an upgrade.
Can I suggest a feature with an Envato license?
Not through the request form, which belongs to the direct tiers. You can vote on entries already published to the roadmap, which is open to everybody. An upgrade opens the form along with the rest of the list above.
Does my license stop working if I have no support?
No. A license does not expire and is never renewed. Support is a separate window with its own clock, and the theme, your activations and every version you own are unaffected by it.
Can I use one purchase for a client site and my own?
No. Those are two end products and need two licenses. That rule comes from the marketplace, not from us.
Does the client need their own license after I hand the site over?
No. The license goes with the end product you built and sold, so it transfers to them along with the site.
Where do I find my purchase code?
On the Envato Downloads page under License certificate and purchase code, and in the receipt email for that order.
I am not sure which license I bought
Your Envato downloads page names the license type next to the item. If that is still unclear, send a support request with the purchase code.
#Still stuck
Open a support ticket and say what you tried and where it stopped. Your product, your domain, a screenshot and the exact message you saw are usually enough to settle it in one reply.
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